Shipping Time Frames
All items will be dispatched within 24-48 hours following receipt of your order. For New Zealand (non-rural), delivery typically takes 1-2 business days after dispatch, while rural areas may take between 2-4 business days.

Shipping Costs
Shipping costs vary by geographic location and are calculated at checkout prior to your approval and payment. Please note that we do ship to PO Boxes so ensure you provide a physical address during checkout.

Damaged or Faulty Goods
We take pride in the quality of our products. However, if you receive a damaged or faulty item, please contact us immediately at info@generationhoney.co.nz. We will gladly provide a full refund or exchange for products deemed faulty.

Product Descriptions
We strive to provide detailed product descriptions to assist you in making informed decisions. If you have any questions about our products, feel free to reach out! - info@generationhoney.co.nz